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Terms of service

Terms and
conditions

INCANTIX SARLUAbidjan, Côte d'IvoireLast update: May 2026 · v1.0
00

Preamble

These Terms and Conditions of Use (hereinafter "ToC") govern the access and use of all digital services published by INCANTIX SARLU (hereinafter "Incantix" or "we"), including websites, mobile applications and associated APIs.

By accessing any Incantix service, creating an account or making a transaction, the user (hereinafter "you" or "the User") acknowledges having read, understood and accepted these ToC in their entirety without reservation.

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If you do not accept these terms, you must immediately stop using our services.

01

Publisher identification

Name
INCANTIX SARLU
Legal form
Single-member LLC — capital 1,000,000 FCFA
Registered office
Abidjan, Treichville, Avenue 21, Rue 39B, Lot 590, Section DL, Côte d'Ivoire
RCCM
CI-ABJ-03-2026-B13-05684
IDU
CI-2026-0060363 N
Managing director
Mr. TIMITE IBRAHIM ARNAUD
02

Definitions

TermDefinition
Service(s)All platforms, mobile applications, APIs and features published by Incantix
UserAny natural or legal person accessing an Incantix Service
AccountThe personal space created by the User on a Service requiring registration
User ContentAny file, text, image, data or creation submitted by the User via the Services
AI ContentAny content generated by AI models at the User's request
CreditsVirtual monetary units purchased and consumable within certain Services
SellerUser who has opened a store on the Vique platform
BuyerUser making a purchase on the Vique platform
03

Access to services

3.1 — General access conditions

Access to Incantix Services is reserved for persons who are:

  • —At least 16 years old (or have obtained written parental consent if a minor between 13 and 16).
  • —Possessing the legal capacity required to enter into contracts.
  • —Using the Services for lawful purposes consistent with these ToC.

3.2 — Account creation

For Services requiring registration (Vique, Photo Boutik, Connect2Card, INR+, ImmoAfrik), the User agrees to:

  • —Provide accurate, complete and up-to-date information upon registration.
  • —Keep their login credentials confidential.
  • —Not create multiple accounts for the same Service without Incantix's express authorisation.
  • —Notify Incantix immediately of any unauthorised access to their account at support@incantix.net.

The User is solely responsible for any activity carried out from their account.

3.3 — Services without registration

PrintXpress allows orders to be placed without creating an account. The User provides the data required for the order (files, delivery address, contact) without creating a permanent profile.

3.4 — Availability

Incantix endeavours to ensure the availability of its Services 24/7. However, Incantix reserves the right to temporarily suspend access for:

  • —Planned maintenance (notified 24 hours in advance where possible).
  • —Emergency maintenance (without notice if data security is at stake).
  • —Force majeure events (network outages, AWS incidents, natural disasters).

No interruption of service, planned or otherwise, shall give rise to compensation unless agreed under a specific contract.

04

Service-specific terms

4.1 — PrintXpress · Online print service

User obligations

  • —Upload only files for which they hold reproduction rights (personal photos, original creations, content licensed for printing).
  • —Ensure the files contain no unlawful, defamatory, pornographic content or content infringing third-party rights.
  • —Verify the order preview before confirmation; any confirmed order is presumed to match the User's request.

Incantix liability

Incantix faithfully reproduces the files provided. The quality of the final output depends directly on the resolution of the uploaded files. Incantix accepts no liability for insufficient print quality resulting from a low-resolution source file (recommended minimum: 300 DPI).

4.2 — Photo Boutik · AI image generation

Rights over AI Content

  • —The User has personal and commercial usage rights over their creations.
  • —Incantix claims no ownership rights over generated AI Content.
  • —AI Content is not used to train or improve third-party models.

Prohibited uses

  • —Representations of real persons without their consent.
  • —Sexual, pornographic or minor-involving content.
  • —Content inciting hatred, discrimination or violence.
  • —Deepfakes intended for disinformation or deception.
  • —Content infringing third-party intellectual property rights (protected fictional characters, registered trademarks, etc.).

Incantix reserves the right to remove any AI Content violating these rules and to suspend the offending account without refunding consumed credits.

Credits system

  • —Credits are purchased via the website and consumed in the mobile application.
  • —Credits are non-refundable except in the case of a proven technical fault by Incantix.
  • —Credits have no monetary value and cannot be exchanged for money.
  • —Credits expire 12 months after their purchase date.

4.3 — Vique · Marketplace

4.3.1 — Common provisions

Vique is a platform connecting Sellers and Buyers. Incantix acts as a technical intermediary and is not a party to transactions concluded between Sellers and Buyers.

4.3.2 — Seller obligations

By opening a store on Vique, the Seller agrees to:

  • —Submit the required verification documents (ID, RCCM if applicable) during the store verification process.
  • —Only list products they own or are authorised to resell.
  • —Guarantee the accuracy of published descriptions, photos and prices.
  • —Process orders within the announced timeframes.
  • —Comply with the Vique Seller Charter available in the seller area.
  • —Not bypass the platform to conduct direct transactions with Buyers.

Incantix charges a commission on each completed transaction in accordance with the current fee schedule accessible in the seller area.

4.3.3 — Buyer obligations

The Buyer agrees to:

  • —Provide accurate delivery information.
  • —Make payment via the methods offered by the platform.
  • —Report any dispute within 7 days of receipt via the platform interface.

4.3.4 — Seller / Buyer disputes

In the event of a dispute between a Seller and a Buyer, Incantix may intervene as mediator at the request of either party. Incantix's decision as mediator is advisory and non-binding. The parties retain the right to refer the matter to the competent courts.

4.4 — Connect2Card · NFC business card

  • —The User is solely responsible for the information published on their NFC card, which is by nature publicly accessible to anyone scanning the card.
  • —Incantix cannot be held liable for malicious use of contact information made public by the User of their own accord.
  • —In the event of a lost or stolen physical card, the User can instantly deactivate their NFC profile from the application.

4.5 — INR+ · Connected medical monitoring

Mandatory medical disclaimer

INR+ is a digital tool to assist in monitoring anticoagulant therapy. It is not a certified medical device (CE / FDA) and does not replace the advice, diagnosis or prescription of a qualified healthcare professional. Any decision regarding treatment adjustment (dosage, frequency, cessation) is the exclusive responsibility of the treating physician or referring cardiologist. Incantix, its officers, employees and partners (including the Cardiology Institute of Abidjan) shall not be liable for any bodily harm or medical complication resulting from inappropriate use of the application's recommendations.

Specific INR+ User commitments

The User agrees to:

  • —Use INR+ as a complement to regular medical monitoring, never as a replacement.
  • —Enter accurate and up-to-date data (INR values, doses, medications).
  • —Consult their physician before any treatment modification.
  • —Not share their credentials with any third party, including a family member.

Physician access

The User may choose to share read access to their monitoring history with their referring physician. This sharing is voluntary, revocable at any time, and grants the practitioner no right to modify data.

4.6 — ImmoAfrik · Real estate portal

Agents and developers

  • —Real estate professionals publishing listings warrant that they hold the necessary mandates for the properties presented.
  • —Published information (price, area, location) must be accurate and up to date.
  • —ImmoAfrik reserves the right to remove without notice any fraudulent or inaccurate listing.

Individuals

Property alerts and suggestions are generated automatically based on saved search criteria. They do not constitute real estate investment advice.

05

User Content

5.1 — Responsibility

The User is solely responsible for any Content they publish, upload or transmit via Incantix Services. They warrant that:

  • —They hold all necessary rights to the submitted Content.
  • —The Content does not violate any law, any third-party rights, and does not contain malware, viruses or malicious code.

5.2 — Licence granted to Incantix

By submitting Content, the User grants Incantix a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence solely for the purposes of:

  • —Storing, reproducing and displaying the Content to provide the requested Service.
  • —Performing the necessary technical backups.

This licence ends upon deletion of the Content by the User or closure of their account, subject to legal retention obligations.

5.3 — Prohibited Content

Strictly prohibited across all Incantix Services:

  • —Child sexual abuse material (CSAM).
  • —Content inciting racial, ethnic, religious or gender-based hatred.
  • —Content glorifying terrorism or violence.
  • —Content infringing the privacy or image rights of third parties without their consent.
  • —Content constituting scams, deception or fraud.
  • —Content violating third-party intellectual property rights.
  • —Spam, chain messages, unsolicited commercial communications.

Incantix reserves the right to immediately remove any Content violating these rules, suspend or close the offending account, and report serious violations to the competent authorities.

06

Intellectual property

6.1 — Incantix rights

All elements constituting the Incantix Services — including interfaces, logos, trademarks, source code, algorithms, databases, graphics and documentation — are the exclusive property of Incantix or are subject to authorised licences. They are protected by the revised Bangui Agreement (OAPI) and applicable Ivorian law.

Any unauthorised reproduction, representation, modification or extraction is strictly prohibited.

6.2 — User rights

The User retains full ownership of their original Content. The licence granted to Incantix (section 5.2) does not constitute a transfer of ownership.

07

Prohibited conduct

When using the Services, the User is prohibited in particular from:

  • —Attempting to bypass authentication or security mechanisms.
  • —Carrying out SQL injection, XSS or any other cyberattack attempts.
  • —Performing automated scraping without prior written authorisation from Incantix.
  • —Using the Services to send unsolicited communications (spam).
  • —Impersonating another user or an Incantix representative.
  • —Reselling access to the Services without authorisation.
  • —Attempting to disassemble, decompile or reverse-engineer any part of the Services.
08

Suspension and termination

8.1 — By the User

The User may close their account at any time from the relevant Service settings or by sending a request to support@incantix.net. Closure leads to deletion of personal data within the timeframes set out in the Privacy Policy, subject to legal retention obligations.

8.2 — By Incantix

Incantix reserves the right to suspend or close an account, with or without notice depending on severity, in the event of:

  • —Violation of these ToC or applicable law.
  • —Detected fraudulent or suspicious activity.
  • —Non-payment of an amount due (subscriptions, Vique commissions).
  • —Prolonged inactivity exceeding 24 months (after prior email notification).

In the event of suspension for serious violation, amounts already paid (credits, subscriptions) are non-refundable.

09

Limitation of liability

To the extent permitted by applicable law, Incantix shall not be liable for:

  • —Indirect, non-material or consequential damages related to the use or inability to use the Services.
  • —Data loss resulting from the behaviour of the User or a third party.
  • —Content published by Users on the Services (Vique, ImmoAfrik).
  • —Decisions made on the basis of data displayed by INR+ (see section 4.5).
  • —Service interruptions due to third-party provider outages (AWS, Cloudflare, telecoms operators).
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Incantix's total liability under these ToC is in any event limited to the amounts actually paid by the User in the 12 months preceding the event giving rise to the claim.

10

Changes to the ToC

Incantix reserves the right to modify these ToC at any time. Users with an active account will be notified by email at least 15 days before any substantial change takes effect.

Continued use of the Services after that period constitutes acceptance of the new ToC. If you refuse, you must close your account before the effective date.

11

Applicable law and jurisdiction

These ToC are governed by the law of the Republic of Côte d'Ivoire and the legal instruments of the OHADA area.

In the event of a dispute, the parties agree to seek an amicable resolution within 30 days of notification of the dispute by the more diligent party.

In the absence of an amicable agreement, any dispute shall be submitted to the exclusive jurisdiction of the courts of Abidjan, notwithstanding multiple defendants or third-party claims.

12

Contact

General support
support@incantix.net
Legal & compliance
legal@incantix.net
Postal address
INCANTIX SARLU, Abidjan, Treichville, Avenue 21, Rue 39B, Lot 590, Section DL, Côte d'Ivoire

These ToC supersede and replace all previous versions.